We now live in a digital age, which some have dubbed “the age of the consumer.” Accelerating customer outcomes has become the key to success. Many CEOs are driving a digital transformation agenda focused on innovation and agility, and IT is under relentless pressure to rise to the occasion. IT must now support two seemingly conflicting mission statements:
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Power innovation, experimentation, and agility
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Safeguard the enterprise, ensure stability, and contain costs
We partner with clients to build the culture and capabilities they need to move quickly, become agile, and create value long after we’ve left.
Across industries, we see three top cultural differentiators embraced by successful digital companies: an openness to embracing risk, a commitment to changing siloed mindsets, and a relentless focus on the customer.
Our experts can help you understand all aspects of the Business Service Catalog, analyze your current state, plan for the future, and help you design and deploy the portfolio.
We assess your current maturity level and help you develop an appropriate Business Service Catalog strategy. In addition, we help you determine optimal service taxonomy; the scope of a service offering; and best practices for measuring, managing, and communicating the value of a service. Our goal is to help you communicate clearly and effectively to both your line of business and IT stakeholders, as well as the general end-user community.
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This service focuses on your overall technology investment as it relates to your core IT functions: plan, build, run, and deliver. We use constraint-based analysis (following Theory of Constraints and LeanSigma) to identify areas of latency, process breakdowns, inefficient manual processing, scrap, and underutilized work products within your IT value chain. Leveraging proven methods such as capability analysis and the IT4IT reference architecture, we evaluate how you are using your software within each value stream, and recommend steps you need to take to optimize usage, configuration, integration, and alignment of software and skills.
Now that you have both the strategic and tactical elements of your plan, it is time to begin executing. Unlike traditional “big bang” projects, we take an Agile approach, consistent with our “think BIG, start small” principle. This allows us to divide and conquer: deliver value rapidly with each iteration, while maintaining alignment to the long-term priorities and objectives.
We embed a governance layer throughout the implementation process to ensure that we continue to realize value while adhering to the IT4IT architecture. In the heat of implementation, attention tends to focus on features, details, and deadlines. However, to protect your investments and to ensure continuity, you need to maintain the structured approach of IT4IT. We maintain a proactive role with our customers throughout the delivery phase to reflect our commitment to our customers’ value realization.